Terms and Conditions of Use

This document sets out the Terms and Conditions of Use of the application and governs access to and use of the platform by its users. By accessing and using this application, the user declares that they have read, understood, and fully accepted these terms.

1. Purpose

The application is intended for public service appointment and queue management, allowing users to book appointments and request service tickets from participating entities. The platform is provided exclusively to support interaction between users and the services made available by those entities.

2. Access and Use Conditions

Users undertake to use the application in a responsible and lawful manner, in compliance with applicable legislation. Any abusive, fraudulent, or improper use that may compromise the security, availability, or integrity of the platform or its information is strictly prohibited.

The entity responsible for the application reserves the right to suspend or restrict access in the event of misuse or breach of these terms.

3. Registration and Authentication

Certain features of the application may require user authentication. Users may authenticate using local credentials or through third-party authentication services. In such cases, the authentication process is also subject to the terms and policies of the respective third-party provider.

The application does not have access to users’ full credentials managed by third parties and only receives the information strictly necessary for authentication and user identification.

4. Cookies and Similar Technologies

The application does not use external cookies or tracking technologies for advertising or profiling purposes. Only technical mechanisms strictly necessary for session management and platform security may be used, without collecting data for commercial or marketing purposes.

5. Personal Data Protection (GDPR)

The processing of personal data carried out through the use of the application complies with the General Data Protection Regulation (GDPR – Regulation (EU) 2016/679) and all applicable data protection legislation.

Personal data is collected solely for the purposes of managing appointments, service tickets, and related functionalities, and is limited to what is strictly necessary for those purposes.

Users, as data subjects, have the right to: - Access their personal data; - Request the rectification or updating of their data; - Request the erasure of their data, where legally applicable; - Request the restriction of or object to the processing of their data; - Lodge a complaint with the competent supervisory authority.

6. Liability

The application is provided with the aim of facilitating service management; however, continuous availability or the complete absence of technical issues cannot be guaranteed. The managing entity shall not be held liable for temporary interruptions, delays, or failures resulting from technical issues or external causes.

7. Changes to the Terms and Conditions

These Terms and Conditions may be updated at any time. Any changes shall take effect upon publication within the application. Users are advised to review this document periodically.

8. Contact Information

For any questions regarding these Terms and Conditions or the processing of personal data, users should contact the data owner entity using the contact details provided in the “About” section.

Continued use of the application following acceptance of these Terms and Conditions constitutes agreement with their content.