About

This application is intended for public service appointment and queue management, allowing users to book appointments and request service tickets in a simple, convenient, and structured manner. Its main objective is to facilitate access to services provided by participating entities, while improving service organization and reducing in-person waiting times.

Through the platform, users can consult available services, schedule appointments for specific dates and times, and monitor the status of their requests. All relevant information is centralized, enabling a clear overview of active appointments, historical records, and issued service tickets, thus contributing to a more predictable and efficient user experience.

The application supports different service contexts and ensures that user flows are managed in an orderly and transparent way. By providing digital mechanisms for appointment booking and queue control, the platform promotes a better distribution of demand, greater convenience for users, and more efficient use of the service providers’ resources.

Data Protection and Responsibilities

The use of the application involves the processing of personal data strictly necessary for managing appointments and service tickets. Such data is used exclusively for its intended purposes and in accordance with applicable data protection legislation.

Data Owner Entity:
[Name of the Data Owner Entity]
[Address of the Data Owner Entity]
[Contact Email]
[Contact Phone Number]

The data owner entity is responsible for defining the purposes and means of processing personal data collected through the use of the application.

Entity Responsible for Data Management (Data Processor):
W4M Digital Solutions
[Full Address of W4M Digital Solutions]
[Contact Email]
[Contact Phone Number]

W4M Digital Solutions is responsible for the technical and operational management of the platform and undertakes to apply appropriate measures to ensure data security, confidentiality, and integrity, in accordance with best practices and applicable legal requirements.

For any questions related to the use of the application or the processing of personal data, users should contact the data owner entity using the contact details provided above.